Richard "Dickie" Howze
Tel: (225) 342-7105
Fax: (225) 219-4994

Mailing Address:
P.O. Box 94095
Baton Rouge, LA 70804-9095

Physical Address:
Claiborne Building
1201 N. Third St., Suite 2-130
Baton Rouge, LA 70802

Help Desk Information

Need Help? Not sure who to contact?

This web page will help you to locate assistance for hardware, software, and services supported by OIT. You can:

  • Read the Help Desk descriptions and contact information below
  • Click the "Browse Categories" button to see a list of predefined Help topics
  • Type a word or two into the Keyword Search and press the "Search" button.

Still can't find what you need? Please let us know by clicking on the "Feedback" tab so that we can continue to improve our service.


Keyword Search

e.g. password, ISIS, virus
Help Desk

Phone: (225) 342-4730

The Office of Computing Services (OCS) Help Desk provides first-line problem management for Division of Administration (DOA) computer users and various statewide services. For the Division of Administration (DOA), the OCS Help Desk provides services such as support for hardware, software, mainframe, printing, IDs, and passwords.

Those services include but are not limited to:

  • Statewide Support
    • ISIS Printing and Passwords (AFS, AGPS, CFMS, ECNOL, ISIS, STARS)
    • IT Security Policies for Statewide Mainframe Users
    • Statewide Email
  • Division of Administration Support
    • Hardware (workstations, monitors, printers,...)
    • ISIS Printing and Passwords (AFS, AGPS, CFMS, ECNOL, ISIS, STARS)
    • Email (Exchange, Outlook and Outlook Web Access)
    • Printing (Network printing, Local printing, Mainframe printing)
    • Software Installation and Support
    • Anti-virus Software and Support
    • LAN IDs and Passwords
    • IT Security Policies for DOA Hardware and Software

Contact: Click to create a Web Ticket (preferred method)                                      Phone: (225) 342-2677

The OIS Help Desk provides assistance to system users of statewide computer applications they maintain:

  • LaGov ERP - Louisiana's Enterprise Resource Planning System
    • All ERP modules + Human Capital Mgmt(HCM), Travel and Learning Solution (LSO).
    • Click to view LaGOV Help or Logon.
  • LEO - Louisiana Employees Online
    • Need Help with LEO? Log in to LEO and click the "My Help" tab. You will see names and contact information for agency staff that can assist you.
    • If you are a New LEO User or having password issues, go to the LEO home page and click either "First Time User" or "Unlock/Change Password" to use our Password self-service application.
    • Click to view LEO Quick Help or Logon.
  • ISIS - Integrated Statewide Information Systems

Contact: (225) 342-7777

The Office of Telecommunications Management (OTM) Help Desk, available 24x7, is the statewide central point of contact for reporting issues with telecommunications systems and services provided to state agencies. These services include:

  • Voice Services
    • Dial Tone and features: Standard, Non-Standard, ACD, Business lines, Centrex, ISDN, PRI, Trunks, UCD
    • Voice Messaging: Voice Mail, Auto Attendant
    • LINC, Long Distance, OutWATS, Toll-Free 800 services
    • PBX, Key Systems, Overhead Paging, Telephone issues
  • Network Services
    • OTM managed local area network (LAN), including Louisiana Secure Intranet (LSI) and Data Dial Tone services, wiring, network security, wireless access
    • OTM managed wide area network (WAN), including MPLS Intrastate Transport (MIT), Consolidated Network Access (CNA), Domain Name services
    • Metro Ethernet, Frame Relay, Digital Data Circuits including T1s
    • Internet services
    • Video conference and video streaming